14 Day Returns Period Only.
After 14 days all items will only be either be repaired or replaced under warranty no refund will be given.
Warranty Period is stated in the item details (unless otherwise stated).
Warranty does not cover wear and tear,
We have the right inspect all items & make our own decision on the items condition unless provided with a professional engineers report from a qualified I.T Engineer upon arrival.
Warranty is provided by Carbon I.T Sales Ltd.
Refurbished Items warranty covers hardware only, Warranty does not cover software issues, file corruption, internet setup etc.
No warranty cover on batteries on refurbished items.
All batteries are provided as holding charge but as they are not new they may not hold charge for as long as a new battery,
We do not except any returns on the basis of ‘my battery doesn’t hold a charge’.
All our items come with unique warranty seal, We only accept items back if the warranty seal is still intact and the warranty number is provided.
Items returned with no warranty seal will not be replaced or repaired.
The customer is responsible for ALL carriage costs for warranty & non warranty work or returns.
Carbon I.T can provide shipping at additional cost*.
Carbon I.T is not responsible for any personal data held on any item , All data must be backed up by the customer before the item is returned.
In the event of a NO FAULT FOUND return there will be a fee of £35+ VAT payable to Carbon I.T for the testing process & Data destruction.
In the event of a NO FAULT FOUND return the if the OS needed to be re-installed there is a fee of £35+VAT payable to Carbon I.T for the installation process.
All personal data will be erased to abide data protection law.
All items must be returned in the original state and packaging.
Any items not returned in there original packaging there will be a fee of £6.50+VAT for repacking the item for shipping.
We reserves the right to test “dead on arrival” returns and impose a customer fee equal to 50% of the product sales price if the customer misrepresents the condition of the product or the reason for return.
ANY ITEM NOT COLLECTED WITHIN 30 DAYS AFTER WARRANTY WORK OR NON WARRANTY WORK WILL BECOME PROPERTY OF CARBON I.T TO DISPOSE OF HOW EVER SEEN FIT.
Any returned item that is damaged through customer misuse, or missing parts, or is in un-sellable condition due to tampering will result in the customer being charged a higher restocking fee based on the condition of the product.
We charge a re-stocking fee of 10% of the item final price in the event that items are returned for a non fault reason (failed deliveries which are no longer wanted or purchases made in error etc.)
Carbon I.T Sales Ltd will not accept returns for refund of any item after 14 days. Unless the item is in need of warranty work.
Carbon IT Sales Ltd is committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Carbon I.T may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.
On the contact us page, we collect the following information:
Name and contact information including email address and phone number
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services.
We have contact information outlined above to contact you regarding stock or collections if we are in your area.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the GDPR Ruling in 2018. A small fee will be payable. If you would like a copy of the information held on you please write to Carbon IT Recycling, Big Padlock. Ellis Ashton Street, Liverpool L36 6BJ or email firstname.lastname@example.org
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.